This position is responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned open tickets to resolve technical issues in a timely fashion in order to maintain maximum customer satisfaction.
Service engineers have to troubleshoot the problems onsite.
Investigate problems and recommend solutions
Prepares activity reports on support activities.
Stay abreast of the latest technology trends
May provide on-call support coverage via on call as needed
Manages escalated customer tickets in a timely and effective manner.
Essential Requirements of the Role:
Flexible in attitude and approach
Should have done ITI / Diploma in electronics/electrical
Should be tech savvy, enthusiastic and ready to learn new technologies
Strong self-management skills
Professional and smart,
Excellent hand tool skills
Ability to work professionally with all levels of client.
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