Job Description.
This position is responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned open tickets to resolve technical issues in a timely fashion in order to maintain maximum customer satisfaction.
Job Responsibility:
Service engineers have to troubleshoot the problems onsite.
Investigate problems and recommend solutions
Prepares activity reports on support activities.
Stay abreast of the latest technology trends
May provide on-call support coverage via on call as needed
Manages escalated customer tickets in a timely and effective manner.
Essential Requirements of the Role:
Flexible in attitude and approach
Should have done ITI / Diploma in electronics/electrical
Should be tech savvy, enthusiastic and ready to learn new technologies
Strong self-management skills
Professional and smart,
Excellent hand tool skills
Ability to work professionally with all levels of client.
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